Spanish

Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you of the following:

1. Data controller

The controller of your personal data is:

2. What data do we collect?

We only collect the data necessary to provide our services:

  • Account data: name, email, subscription plan.
  • Technical configuration: API Keys, webhooks, agent identifiers.
  • Use of the service: metrics, logs, interactions with voice/text agents.
  • Billing data: processed through Stripe.
  • Technical metadata: IP address, browser/device type and timestamps, for security and service improvement purposes.

We do not request or process sensitive personal data (racial or ethnic origin, political opinions, religious or philosophical beliefs, health data, sexual orientation, biometric or genetic data).

3. Purpose and legal basis of the processing

We process your personal data to:

  • Configure and operate voice/text agents (performance of the contract).
  • Display KPIs and performance reports (performance of the contract).
  • Guarantee the traceability and security of the platform (legitimate interest and compliance with legal obligations).
  • Manage access, subscriptions and billing (performance of the contract and compliance with legal obligations).
  • Improve our services and develop new functionalities (legitimate interest).

Legal basis of the processing:

  • Performance of the service provision contract.
  • User consent for specific purposes.
  • Compliance with legal obligations (accounting, tax, etc.).
  • Legitimate interest of the controller in guaranteeing security and improving the service.

4. Data recipients

We may share your data with the following recipients:

  • Cloud infrastructure providers: for the secure hosting of the platform (ISO-certified data centers in the EU).
  • AI model providers: Meta, OpenAI, Anthropic or other providers necessary for the operation of the AI agents.
  • Payment processors: Stripe, for the management of subscriptions and billing.
  • Technical service providers: necessary for the operation of the platform (voice APIs, WebRTC services, etc.).

All these providers act as data processors under strict confidentiality and security obligations.

We do not share or sell identifiable user information for advertising or to obtain commercial benefits unrelated to the provision of the service.

5. International data transfers

Some of our service providers may be located outside the European Economic Area (EEA), as is the case with OpenAI (United States). In these cases, we guarantee that the transfers are carried out with adequate guarantees:

  • Standard contractual clauses approved by the European Commission.
  • Adequacy decisions adopted by the European Commission.
  • Other appropriate guarantees in accordance with the GDPR.

6. Data retention

We keep your personal data only for the time necessary to:

  • Provide our services while you maintain an active account.
  • Comply with legal obligations (accounting, tax, technical audit): up to 6 years from the last billing.
  • Manage possible legal responsibilities derived from the processing.

Once these deadlines have expired, the data will be deleted or anonymized securely.

7. Data security

All data is stored and managed securely, with the utmost commitment to privacy. We apply advanced technical and organizational protection measures:

  • Data encryption both in transit (TLS/SSL) and at rest.
  • Hosting in data centers with ISO certification located in the European Union.
  • Access control through secure authentication and permission management.
  • Audits and monitoring of continuous security.
  • We never use your data to train third-party models without your explicit consent.
  • Complete export and deletion functions to comply with the GDPR and other international privacy regulations.

8. User rights

In accordance with the GDPR and the LOPDGDD, you have the right to:

  • Access: know what personal data we process about you.
  • Rectification: request the correction of inaccurate or incomplete data.
  • Suppression (“right to be forgotten”): request the deletion of your data when it is no longer necessary.
  • Limitation of processing: request the limitation of processing in certain circumstances.
  • Opposition: oppose the processing of your data for reasons related to your particular situation.
  • Portability: receive your data in a structured, commonly used and machine-readable format, and transmit it to another controller.
  • Revoke consent: at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

To exercise these rights, you can contact: info@ia-al-telefono.com

You must prove your identity by means of DNI/NIE or equivalent document.

Right to complain to the supervisory authority:

If you consider that the processing of your personal data violates the GDPR, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD):

  • Web: www.aepd.es
  • Address: C/ Jorge Juan, 6, 28001 Madrid
  • Telephone: 901 100 099 / 91 266 35 17

9. Cookies Policy

This website uses its own and third-party cookies to improve the browsing experience and offer content of interest. For more information, see our Cookies Policy.

10. Consent and acceptance

Accessing and using this platform implies that you have read and accept this Privacy Policy, consenting to the processing of your personal data in the terms established herein.

We reserve the right to modify this Privacy Policy to adapt it to legislative, jurisprudential or changes in our services. Any modification will be duly communicated to registered users and published on the website.

11. Contact

For any questions, queries or requests related to the protection of your personal data, you can contact us at:

Last update: November 2025